Return Policy

1. Overview

At Alistar LTD we are committed to providing exceptional consulting and business services to help companies across various industries achieve their goals and maximize their potential. We also offer subscription-based services to enhance and support our clients’ ongoing needs. Our return policy is designed to ensure client satisfaction while maintaining the integrity of our services.

2. Consulting Services

2.1 Initial Consultation

  • Non-Refundable: Fees for initial consultations are non-refundable. This includes any preliminary assessments, strategy sessions, or introductory meetings.

2.2 Project-Based Services

  • Satisfaction Guarantee: If you are not satisfied with the progress of a project-based service, you may request a review and revision of the work delivered.
  • Refund Eligibility: Refunds for project-based services will be considered under the following conditions:
    • A written request for a refund must be submitted within 30 days of the service delivery.
    • The request must detail specific reasons for dissatisfaction.
    • Refunds will be prorated based on the work completed and the initial agreement terms.

2.3 Long-Term Engagements

  • Milestone Payments: For long-term engagements involving milestone payments, refunds are not available for completed milestones. If you choose to terminate the contract, you will be refunded for any uncompleted milestones, minus any incurred expenses.
  • Termination Notice: A 30-day written notice is required for the termination of long-term contracts.

3. Subscription Services

3.1 Monthly Subscriptions

  • Cancellation: You can cancel your monthly subscription at any time. The cancellation will take effect at the end of the current billing cycle.
  • Refunds: Refunds for monthly subscriptions are not available. Access to subscription services will continue until the end of the current billing cycle.

3.2 Annual Subscriptions

  • Cancellation: You can cancel your annual subscription at any time. The cancellation will take effect at the end of the current annual period.
  • Partial Refunds: If you cancel your annual subscription within the first 30 days, you may be eligible for a prorated refund based on the unused portion of the subscription.
  • No Refunds After 30 Days: No refunds will be issued for cancellations made after the first 30 days of the annual subscription period.

4. Dispute Resolution

If you are dissatisfied with any of our services, please contact our customer support team at info@alistarltd.co.uk​ within the specified timeframe. We are committed to resolving disputes amicably and will work with you to address your concerns promptly.

5. Amendments

Alistar LTD reserves the right to amend this return policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Clients will be notified of significant changes via email or other communication methods.

6. Contact Information

For any questions or concerns regarding this return policy, please contact us at:

  • Email: info@alistarltd.co.uk​
  • Mailing Address: 71-75 Shelton Street, Camden, London, WC2H 9JQ, United Kingdom

We value your business and strive to provide services that meet and exceed your expectations. Thank you for choosing Alistar LTD as your trusted partner in achieving your business goals.

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