1. Invoicing and Payment Terms

1.1 Consulting Services

• Initial Consultation: Payment for initial consultations is due at the time of booking. 
• Project-Based Services: An initial deposit of  1% of the total project fee is required to commence work. The remaining balance will be invoiced based on the project milestones or upon project completion, as agreed in the contract.
  • Milestone Invoices: Payment for each milestone is due within 15 days of invoice receipt.
  • Final Payment: The final payment is due upon project completion and before the delivery of the final report or product.
• Long-Term Engagements: For long-term engagements, we will invoice on a monthly basis, with payment due within 30 days of invoice receipt.

2 Subscription Services

• Monthly Subscriptions: Payment for monthly subscriptions is due at the beginning of each billing cycle. Payments are automatically processed on the same date each month using the payment method on file.
• Annual Subscriptions: Payment for annual subscriptions is due in full at the beginning of the subscription period. Annual subscriptions will automatically renew unless canceled prior to the renewal date.

3. Late Payments

• Late Fee: A late fee of 1% of the outstanding balance will be applied to invoices not paid within the specified terms.
• Suspension of Services: We reserve the right to suspend ongoing services or access to subscription services until overdue invoices are paid in full.
• Collection Costs: Clients are responsible for any collection costs incurred, including legal fees, for unpaid invoices.

3. Disputed Charges

If you believe there is an error on your invoice, please contact our billing department at info@alistarltd.co.uk​ within 10 days of receiving the invoice. We will work with you to promptly resolve any discrepancies.

4. Refunds and Credits

• Consulting Services: Refunds for consulting services are subject to our return policy.
• Subscription Services: Refunds for subscription services are outlined in our return policy. Any credits issued will be applied to future invoices or subscription periods.

5. Amendments

Alistar LTD reserves the right to amend these payment policies at any time. Any changes will be effective immediately upon posting the updated policies on our website. Clients will be notified of significant changes via email or other communication methods.

6. Contact Information

For any questions or concerns regarding this return policy, please contact us at:

• Email: info@alistarltd.co.uk​
• Mailing Address: 71-75 Shelton Street, Camden, London, WC2H 9JQ, United Kingdom

We value your business and strive to provide services that meet and exceed your expectations. Thank you for choosing Alistar LTD as your trusted partner in achieving your business goals.